Refund Policy & Service Terms and Conditions

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1. Scope of Services

Elite Marketing Group Sdn. Bhd. is engaged in electronic trading and the sale of products and

services through digital and electronic payment platforms. Customers may purchase our products

and services via our approved payment channels.

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2. Service Engagement

Services commence upon the customer's acceptance of the quotation or agreement and successful receipt of payment. The Company will begin processing or delivery after payment has been verified.

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3. Refund Policy

3.1 Service or Product Not Delivered

If the Company is unable to deliver the agreed products or services due to reasons within the

Company's control, the customer will be entitled to a full refund. Approved refunds will be

processed within three (3) working days.

3.2 Customer Cancellation

If the customer cancels the engagement after work, implementation, configuration, or service

delivery has commenced, payments made are generally non-refundable as resources and services

have already been committed.

3.3 Duplicate or Incorrect Payment

Duplicate or incorrect payments will be refunded within three (3) working days upon verification.

 

4. Refund Request Procedure

Customers must provide their full name/company name, proof of payment, transaction or invoice

reference, reason for the refund request, and bank account details (if applicable). All requests are

subject to review and approval.

 

5. Refund Method

Approved refunds will be made via the original payment method whenever possible, or by bank

transfer where appropriate.

 

6. Processing Time

Approved refunds will be processed within three (3) working days. The actual crediting time

depends on the customer's bank or payment service provider.

 

7. Contact Information

Customers may contact the Company through its official customer service channels during normal

business hours for enquiries relating to payments or refund requests.

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Effective Date: 14 July 2026

Elite Marketing Group Sdn. Bhd.